Shipping Policy    

Thank you for choosing Sewing Machine Outlet for your sewing and embroidery needs. Our orders are processed and shipped out within 2 business days. Shipping does not take place on weekends or holidays.

    We only ship within the continental US and do NOT ship to freight forwarding companies that intend to ship products overseas.

    We offer FREE Shipping on orders over $49.00 on most items. Our free shipping policy does not apply to heavy shipments that require freight delivery or special circumstances.

    Industrial machine orders all require additional shipping charges and assembled industrial machines require freight delivery. We offer insurance and signature required options for additional fees.

    Sewing furniture & Assembled Industrial Machines require freight delivery. These orders will take up to 2 weeks to deliver in some cases. Freight delivery drivers will NOT bring orders inside the home, they will however, roll the pallet up to the door or inside a garage provided there is a flat & even surface for the equipment to travel. 

In order for cabinet orders to go as smooth as possible, please read the following cabinet order specifications and conditions.

  1. Sewing furniture ships via Freight truck line, and not UPS. Because of this, someone needs to be at home to receive and sign for the product when delivery takes place.
  2. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
  3. Delivery of all cabinets will include lift gate service. Lift Gate will unload the product off of the end of the truck. Delivery is to the end of your drive or to the street front of your home. This then ends the truck driver’s responsibility. The driver is not obligated to remove the cabinets from the boxes or to get the furniture inside your house. Generally, the trucking company will call to set up a time or window for delivery.
  4. When you sign the delivery receipt from the freight company's driver it is a legal contract signifying that you received the product in acceptable condition. Always inspect your shipment thoroughly before signing for it. If you notice slight damage where a replacement part could be sent to you and you can install it, just note the damage on all copies of the delivery receipt and we will send you the replacement parts. If the product is damaged beyond this then refuse the shipment. It is your right to inspect your product. Do not sign for or accept the product if the driver does not allow you to inspect it. If the merchandise leaves the delivery location, you assume all responsibility. It will not be possible to file a freight claim. Freight claims on hidden or concealed damage rarely get approved, so again: always inspect your shipment thoroughly before signing for it.
  5. Please call us at Precision Sewing Machine Outlet within 24 hours to report a problem. 
  6. Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
  7. If we need to ship replacements for damaged goods, we will ship them out as soon as possible. We cannot overnight or expedite your replacement shipment. Replacement of accepted damaged products will only occur when funds are received from the shipping company. If the freight claim is denied, and the customer did not inspect the cabinet and signed for it in good condition, then the damaged product is the customer's responsibility.
  8. Inserts are usually shipped out via UPS and do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.
  9. Remember to call us before signing for the product if you do not understand this delivery agreement.

Commercial Shipping via (Freight Line) 

In order for your machine/cabinet order to go as smoothly as possible please read the following machine/cabinet order specifications and conditions:

Assembled industrial machines with table and assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited and does not apply for free shipping. Freight shipping charges are generally in the range of $250-$699, depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart.) We will contact you about the freight shipping charges. You are also welcomed to contact us after you have placed your order.

Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.

Items that ship via LTL are not eligible for free shipping promotions or coupons.

Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.

The delivery driver is not responsible for bringing the product inside your home, up or down any stairs, or into any particular room. Their responsibility is to deliver the product to the delivery address and unload it from their trailer. Most of the time the driver will help you get it into a garage or to the first door, but it is always better to have someone with you to help unload your delivery.

Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged.

When you are contacted by the freight carrier to set up an appointment for the delivery of your order, you must keep this appointment, or you will be responsible for any applicable redelivery fees.

Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory. Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes.

Inserts for sewing cabinets are usually shipped out via UPS or Fed-Ex, and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to a few additional weeks to provide for the time it takes to create your insert.

Replacement of damaged product will occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 4 to 6 weeks.

Problems can always be solved more smoothly if the proper steps are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

Residential delivery, 2-man delivery, special lift gate trucks or remote delivery may require an additional charge to any freight quotations given at the time of order. Sewing Machine Outlet, its suppliers and freight carriers may not know that your address is residential rather than commercial until the time of delivery, in which case additional charges may apply.

Please contact orders@sewingmachineoutlet.com directly with any questions or if you need assistance. 

Shipping to Non-Billing Address

If your order is shipping to an address other than the billing address on your credit card or other payment method, we may contact you to list the alternate address with your credit card company. Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card or other payment method.

To list the alternate address with your credit card company, call the toll-free number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

 

*Free shipping does not apply to any item marked as freight ground delivery during the checkout process. 

 

*Orders from Alaska or Hawaii will pay actual shipping costs less standard ground fees for all Free Shipping items.

The Free Shipping method will be for standard UPS.

Please call us if shipping is not applied at checkout!

1-800-487-7397

 

Discount Policy

10% Sign Up Discounts applied to items up to $1000.00, not including Sewing Furniture, Industrial machines or Industrial Products, or Read Pleaters. Discounts subject to change.

 

Returns Policy

RETURN POLICY call 1-800-487-7397 for a Return Authorization number.

If your purchase does not fulfill your needs, you can return it within 30 days from receipt of the product. Product must be in like new condition with all original packaging. Products that have obvious use and wear are not returnable. 

We are a sewing store like no other – a small family business that values customer care. To return an item, call 800-487-7397 or email info@sewingmachineoutlet.com. 

Returns & Information:

For unopened merchandise, we offer an exchange or refund. This means that the product is in its original packaging and has not been removed from the box.

For opened merchandise, we can offer a refund. Merchandise must still be returned in original factory boxes or packaging. It also must include all the parts, instructions, packaging materials and warranty information.

Shipping Costs are covered by SewingMachineOutlet.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it.

If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.. 

We reserve the right to charge a restocking fee if the machine is missing accessories or parts.

If we suggest a part or item that does not fit your machine, we will cover shipping for the return. 

All returns will be inspected on their arrival back to our warehouse.  If the product can be re-sold as new and contains all original packaging and boxes, you will receive a minimum re-stock fee of 10% or less. 

If item(s) are missing original boxes and packing, this will result in higher re-stock fees up to 25%.   

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: SewingMachineoutlet.com is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

Items that CANNOT be returned include the following:

  • All Industrial Sewing Machines- Fright intensive Items
  • Items without original factory packaging
  • Sewing cabinets, cabinet lifts, cabinet accessories, tables, chairs, inserts and extensions
  • Quilt Frames and Robotic Quilting Equipment
  • Sew Steady brand products
  • Scissors, Seam Rippers, Rotary Cutters, Blades, Cutting Mats (unless unopened)
  • Melco
  • Software (unless unopened)
  • Opened DVDs, CDs, and products containing DVDs or CDs
  • Household Irons and Steamers unless unopened
  • Instructional manuals- unless unopened*
  • Foot controls, *unless unused and still brand new

Defective Merchandise:

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. Sewing Machine Outlet is responsible for all shipping/return costs incurred when a product is defective.

 Any issues must be reported within 7 days of receipt of Items. If you believe your machine is missing accessories, check all packaging thoroughly including outer box. Also  check built in storage on your machine. 

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked according to factory standards and without excess wear, there will be no restocking fee.

All Grace products are shipped directly back to the manufacturer and have a 25% restocking fee. (These are the manufacturers' policies.)

Privacy Policy

We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.

Ship To Policy

If you are Shipping to an Address other than the Billing Address of your Credit Card there will be a 1-2 Day Shipping Delay for Proper Verification.

Pricing and Shipping

Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded, then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.

All shipping costs listed are for UPS delivery in the contiguous United States. Currently we only ship in the U.S. All shipping prices posted are for UPS unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.

 All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.

 We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS.

Cabinets will ship via ground shipping only, and faster methods of shipping cannot be used. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. 

The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, change the method back to ground, recalculate, and check-out.

All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced and Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description).

Our Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.

 

    Website Info-Pricing or Ship Errors

    We reserve the right to correct any errors or information on our Website, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

    If an item is listed at an incorrect price or with incorrect information, then at our discretion, we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Websites. We apologize for any inconvenience that this may cause you.

    Problems can always be solved more smoothly if the proper protocols are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

    ***By ordering from our website, you are indicating that you have read and understood our store policies. We are not responsible for typographical and/or pricing errors.

    RETURN POLICY call 1-800-487-7397 for a Return Authorization number.

    If your purchase does not fulfill your needs, you can return it within 30 days from receipt of the product. Product must be in like new condition with all original packaging. Products that have obvious use and wear are not returnable. 

    We are a sewing store like no other – a small family business that values customer care. To return an item, call 800-487-7397 or email info@sewingmachineoutlet.com. 

    Returns & Information:

    For unopened merchandise, we offer an exchange or refund. This means that the product is in its original packaging and has not been removed from the box.

    For opened merchandise, we can offer a refund. Merchandise must still be returned in original factory boxes or packaging. It also must include all the parts, instructions, packaging materials and warranty information.

    Shipping Costs are covered by SewingMachineOutlet.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it.

    If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.. 

    We reserve the right to charge a restocking fee if the machine is missing accessories or parts.

    If we suggest a part or item that does not fit your machine, we will cover shipping for the return. 

    All returns will be inspected on their arrival back to our warehouse.  If the product can be re-sold as new and contains all original packaging and boxes, you will receive a minimum re-stock fee of 10% or less. 

    If item(s) are missing original boxes and packing, this will result in higher re-stock fees up to 25%.   

    Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: SewingMachineoutlet.com is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

    Items that CANNOT be returned include the following:

    • All Industrial Sewing Machines- Fright intensive Items
    • Items without original factory packaging
    • Sewing cabinets, cabinet lifts, cabinet accessories, tables, chairs, inserts and extensions
    • Quilt Frames and Robotic Quilting Equipment
    • Sew Steady brand products
    • Scissors, Seam Rippers, Rotary Cutters, Blades, Cutting Mats (unless unopened)
    • Melco
    • Software (unless unopened)
    • Opened DVDs, CDs, and products containing DVDs or CDs
    • Household Irons and Steamers unless unopened
    • Instructional manuals- unless unopened*
    • Foot controls, *unless unused and still brand new

    Defective Merchandise:

    If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. Sewing Machine Outlet is responsible for all shipping/return costs incurred when a product is defective.

     Any issues must be reported within 7 days of receipt of Items. If you believe your machine is missing accessories, check all packaging thoroughly including outer box. Also  check built in storage on your machine. 

    Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked according to factory standards and without excess wear, there will be no restocking fee.

    All Grace products are shipped directly back to the manufacturer and have a 25% restocking fee. (These are the manufacturers' policies.)

    Privacy Policy

    We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.

    Ship To Policy

    If you are Shipping to an Address other than the Billing Address of your Credit Card there will be a 1-2 Day Shipping Delay for Proper Verification.

    Pricing and Shipping

    Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded, then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.

    All shipping costs listed are for UPS delivery in the contiguous United States. Currently we only ship in the U.S. All shipping prices posted are for UPS unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.

     All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.

     We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS.

    Cabinets will ship via ground shipping only, and faster methods of shipping cannot be used. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. 

    The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, change the method back to ground, recalculate, and check-out.

    All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced and Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description).

    Our Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.

     

      Website Info-Pricing or Ship Errors

      We reserve the right to correct any errors or information on our Website, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

      If an item is listed at an incorrect price or with incorrect information, then at our discretion, we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Websites. We apologize for any inconvenience that this may cause you.

      Problems can always be solved more smoothly if the proper protocols are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

      ***By ordering from our website, you are indicating that you have read and understood our store policies. We are not responsible for typographical and/or pricing errors.

      Privacy policy

      Sewing Machine Outlet Privacy Policy
      Our Commitment To Privacy
      Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

      The Information We Collect
      This notice applies to all information collected or submitted on the Sewing Machine Outlet website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, (etc.) .

      The Way We Use Information
      We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (for example, when items need to be drop shipped).

      We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties. We sometimes email our customers about special promotions that we may be having, but we will never send you an email without the option to opt-out of future mailings.

      You can register with our website if you would like to updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

      We use non-identifying and aggregate information to better design our website, but we would not disclose anything that could be used to identify those individuals.

      Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

      Our Commitment To Data Security
      To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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